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Event/Game Day Staff: Event Guest Relations
Gameday - Parking Gate Agent - Houston Texans (Houston, TX)

Title: Gameday – Parking Gate Agent

FLSA Classification: Non-exempt

Department: Ticketing

Reports to: Director of Operations and Event Logistics

Education:

  • High school diploma or GED required.
  • Experience in a commercial cash-handling environment.


Skills Required:

  • Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
  • Exhibit a fun, friendly customer service-oriented attitude and professional appearance at all times.
  • Strong verbal and interpersonal skills with ability to communicate effectively with fans and other employees.
  • Ability to comprehend verbal and written instructions.
  • Ability and skill in operating cash register, receiving cash from customers and in conducting basic mathematical transactions.
  • Ability to handle customers while providing high standards of efficiency, accuracy and consistency.
  • Fluency in the Spanish language preferred.
  • Ability to effectively communicate to customers, clients and other employees of the organization in both one-on-one and small group situations.
  • Ability to function successfully in a team environment.
  • Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.

Basic Function:

  • Build a meaningful and lasting relationship with fans at Club gamedays and other events through consistent application of exceptional customer service.
  • Collect parking fees and/or passes as fans enter the facility parking area.

Job Function (duties and responsibilities):

  • Enforce all parking area guidelines to enhance Club fans’ overall gameday experiences.
  • Collect payment and issue parking tickets for cash parking events.
  • Collect parking passes from fans at pre-paid parking events.
  • Assist in the control of traffic in designated areas.
  • Provide excellent customer service, with a positive attitude.
  • Represent the Club as a source of information for fans on any Club gameday activity.
  • Assume ownership in resolving customer service issues.
  • Perform other customer service-related gameday duties as may be assigned by the Director of Operations and Event Logistics, Parking Cashier Supervisors and/or Parking Cashier Team Leaders.

Travel Requirements: None

This is a part-time job that will require you to work all ten (10) Houston Texans home games for the 2017 football season in addition to other various Club-sponsored hospitality and/or VIP events as assigned.

This position requires a flexible weekend schedule and attendance at all (10) 2017 Houston Texans season home games.

Please note that while resumes of all candidates will be considered, as a way for the Houston Texans organization to acknowledge and reciprocate the tremendous support given the Club by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

The Houston Texans organization is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. As a condition of being hired, you must work all 10 Texans home games and 5 LSSE events. Are you able to make this commitment?
2. Are you comfortable working outdoors in rain, 100 degree heat and freezing weather for long periods of time? Please describe any previous experience you have had working in conditions similar to these.
3. Which do you think is more important in an employment environment: Hard work or punctuality? Why did you select that response?
4. What motivates you the most to perform at your best? Recognition, constructive feedback or internal passion? Why did you select that response?
5. When was the last time you performed a job that involves completing cash transactions? How long did you perform at that job?


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