Employment

This position is a temporary position that will begin in July and is anticipated to end at the end of August.  Business hours are Monday-Friday, 8:30 am - 5:30 pm.  Selected candidates will be expected to work business hours, and possibly additional hours and weekends.

FLSA:  Non-Exempt

Department:  Ticketing

Reports to:  Ticket Services Manager

Education:  Bachelor's degree or in pursuit of a Bachelor's degree from an accredited, four-year college or university; prior customer service industry experience preferred.

Skills Required:

• Proficiency in Microsoft Office software.
• Strong organization and time management skills.
• Ability to manage multiple tasks with multiple priorities in a high energy environment.
• Effective verbal, written and interpersonal communications.
• Ability to maintain confidential information.
• Ability to maintain attention to detail and ability to work effectively under pressure and within deadlines.
• Strong desire to provide highest level of customer service to all fans.

Duties and Responsibilities:

• Assist with managing all mailings for Houston Texans tickets.
• Manage any address changes needed for the Houston Texans.
• Manage Will-Call for Houston Texans games.
• Answer season ticket holder hotline, taking and tracking orders, replacing lost seat passes and all other ticketing related matters. 
• Provide exceptional customer service to all ticket holders.
• Participate in resolving ticketing issues with the Houston Texans staff.
• Respond to any problems occurring in ticket distribution.
• Work with all ticket holders to ensure their visits were enjoyable and problem-free. 
• Assume responsibility for all or assist with mailing and invoicing projects as directed.
• Work with ticket sales department and Ticket Services Manager to ensure all tickets are in order and accounted for before each event.
• Perform various other tasks as may be assigned from time to time by Ticket Services Manager and Vice President, Ticketing and Event Management.
   

Travel Requirements:  Local and possible occasional domestic travel associated with ticket sales and special events.

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent residence in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

The Houston Texans are an Equal Opportunity Employer.

We are currently seeking a candidate to fill the following internship during the 2013-2014 season:
• Promotions Internship

We are looking for candidates who:
• Are able to commit to a full-time work schedule (8:30 a.m. - 5:30 p.m., weekends and evenings as necessary) from approximately June 3, 2013 through May 30, 2014). 
• Possess strong written and verbal communication skills
• Are proficient in Microsoft Office software applications
• Have a passion to work in the professional sports industry and are ready to make an impact on the Houston Texans organization!
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Promotions Internship:
Responsible for assisting in the development and execution of Team promotions and marketing initiatives. By working with all of the Texans’ resources, the goal of the Promotions Intern is to assist in increasing awareness of the Team and to enhance the fan experience.
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*Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

The Houston Texans are an Equal Opportunity Employer.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

Job Classification: Paid Seasonal Internship
Duration: approx. July 15, 2013 through approx. Jan. 31, 2014

Department: Communications

Reports to: Sr. Director of Communications

Education:

• Bachelor's degree or in pursuit of a bachelor's degree or higher from a four year accredited college or university required; degree in communications, public relations, sports management or related field preferred.

• College or professional sports media experience, preferred.
• Previous work with Sports Information Department experience or NFL, preferred.

Skills Required:

• Proficiency in use of Microsoft Office, Excel, and Design software.
• Strong organizational and time management skills.
• Ability to manage multiple tasks with multiple priorities in a high energy environment.
• Effective verbal and interpersonal communications.
• Strong writing skills; proven experience in us of AP style preferred.
• Ability to maintain attention to detail and ability to work effectively under pressure and within deadlines.
• Ability to maintain confidential and/or proprietary information.

Basic Function: Assist communications department personnel in all aspects of media relations activities.

Job Function (duties and responsibilities):

Weekly Duties
• Daily Newspaper distribution
• NFL stats distribution for coaches, executives and scouts
• Prepare daily clips and daily briefing
• Transcribe players and coaches
• Print and distribute interview request for players and coaches
• Coordinate weekly opposing player and coaches conference calls
• Distribute flip cards to team personnel before home games
• Complete game notes and make corrections if needed
• Game day press box setup
• Deliver flip cards, timing sheet to the visiting team’s hotel
• Update stats for the weekly release
• Setup of booth signs and place cards before home games
• Set up of postgame auditorium and breakdown
• Assist with updating player bios for weekly release, including player stat boxes
• Update all miscellaneous stats for weekly release
• Assist full-time staff with facilitating player interviews
• Set up NFL Network Team Cam for any interviews and weekly press conferences
• Run media will call on gameday (ability to use Archtics).
• Flexibility to work LSSE events