Employment


Event/Game Day Staff: Game Day/Event Staff
Gameday- Tailgate Ambassador - Houston Texas (Houston, TX)

The Houston Texans are looking for dynamic individuals who subscribe to the Club’s core ideals such as character, hard work, discipline and teamwork. We are currently seeking candidates to fill this part-time positions for our 2017-2018 season gamedays.

Please read and understand the following job description details carefully and answer the questions below if you meet the qualifications and requirements.

FLSA Classification:  Hourly, non-exempt

Department:    Ticketing

Reports to:  Director of Event Logistics and Operations

   

Education/Experience:

  • High school diploma or GED equivalent required.
  • Bachelor’s degree, or in pursuit of a Bachelor’s degree, from a four-year, accredited university or college preferred.
  • Previous customer service experience preferred.

Basic Job Function:

  • Build a meaningful and lasting relationship with fans on gameday on behalf of the Houston Texans organization through consistent application of exceptional customer service.
  • Complete various customer service-related assignments in NRG Stadium parking lots and other NRG Stadium areas.
  • Interact with fans prior to, during and after Houston Texans home games to ensure the highest level of customer service is being provided.

Required Skills:

  • Strong conflict resolution and problem-solving skills.
  • Strong verbal, written and interpersonal communication skills.
  • Working knowledge of, and experience in applying, best-in-class customer service principles.
  • Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.

Job Function (Duties and Responsibilities):

  • Enforce all tailgating guidelines to enhance our fans overall gameday experience.
  • Monitor different Stadium parking lots and document signage and general operational concerns to be called to the attention of supervisor.
  • Represent the Club as a source of information for fans on any Club gameday activity.
  • Assume ownership in resolving customer service issues.
  • Perform other customer service-related gameday duties as assigned by the Event Logistics & Special Project Development Manager and the Senior Vice President of Ticket and Event Management.

Travel Requirements:  None

This is a part-time job that will require a flexible weekend schedule and attendance to all ten (10) Houston Texans home games for the 2017-2018 football season in addition to other various Club-sponsored hospitality and/or VIP events as assigned.

Please note that while resumes of all candidates will be considered, as a way for the Houston Texans organization to acknowledge and reciprocate the tremendous support given the Club by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

 If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

 The Houston Texans organization is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. As a condition of being hired, you must work all 10 Texans home games and 5 LSSE events. Are you able to make this commitment?
2. Are you comfortable working outdoors in rain, 100 degree heat and freezing weather for long periods of time? Please describe any previous experience you have had working in conditions similar to these.
3. Which do you think is more important in an employment environment: Hard work or punctuality? Why did you select that response?
4. What motivates you the most to perform at your best? Recognition, constructive feedback or internal passion? Why did you select that response?
5. Why are you applying for this position?

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